As per our Privacy Policy and Terms of Service, and like most downloadable software products, items bought in Flyff Legacy with real money (in-app purchases) are generally non-refundable.

The transaction process is fully controlled by Apple (for iOS devices) or Google (for Android devices), and both companies have support teams who handle refund requests.
We'd recommend to read their respective Refund Policies:

However, feel free to contact us if needed so that we can discuss your issue in more details.
You may also check our FAQ on how to Prevent Accidental Purchases.